Privacy Policy

Last updated: January 2024

1. Introduction

atsipp Limited ("we", "us", "our", or "@sipp") is committed to protecting your privacy and handling your personal data responsibly. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

  • Name, email address, postal address, and telephone number
  • Company name and job title
  • Financial information relevant to pension administration
  • Identity verification documents
  • Communication preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information including:

  • IP address and browser type
  • Device information
  • Pages visited and time spent on our site
  • Referring website or link

3. How We Use Your Information

We use the information we collect to:

  • Provide and manage pension administration services
  • Communicate with you about your account or our services
  • Process applications, transactions, and payments
  • Comply with legal and regulatory requirements
  • Improve our website and services
  • Send marketing communications (with your consent)

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contract: To perform our contract with you or take steps at your request before entering into a contract
  • Legal obligation: To comply with legal and regulatory requirements
  • Legitimate interests: For our legitimate business interests, such as improving our services
  • Consent: Where you have given consent to the processing

5. Information Sharing

We may share your personal information with:

  • Third-party service providers who assist with our operations
  • Regulatory bodies such as the FCA, HMRC, and The Pensions Regulator
  • Professional advisers including lawyers, accountants, and auditors
  • Investment managers and custodians as instructed

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, or reporting requirements. For pension-related data, this typically means retaining records for the lifetime of the pension scheme plus a period thereafter.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

8. Your Rights

Under data protection law, you have rights including:

  • The right to access your personal data
  • The right to rectification of inaccurate data
  • The right to erasure (in certain circumstances)
  • The right to restrict processing
  • The right to data portability
  • The right to object to processing
  • Rights related to automated decision-making

To exercise any of these rights, please contact us using the details below.

9. Cookies

Our website uses cookies to enhance your browsing experience. Please see our Cookie Policy for more information about the cookies we use and how to manage your preferences.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

Data Protection Officer
atsipp Limited
Second Floor, Stangate House
2-4 Stangate, Bristol BS1 6AT
Email: dpo@atsipp.co.uk
Phone: 0117 944 0142

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been breached.